Frequently Asked Questions
xbjili.com FAQ

Creating an account on xbjili.com is quick and straightforward. Head to the xbjili.com homepage and click the Register button. You'll be asked to provide your full name, date of birth, email address, and a secure password. You must be at least 21 years old to register — this is a strict requirement under Philippine gaming regulations. Once you've filled in your details, verify your email address and complete the KYC (Know Your Customer) process by submitting a valid government-issued ID. After verification, your account will be fully activated and ready to use.

No worries — it happens to the best of us. On the xbjili.com login page, click Forgot Password and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. Follow the link, set a new strong password, and you're good to go. If you're still having trouble, contact our 24/7 support team for assistance.

No. xbjili.com strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, please contact our support team immediately to resolve the issue.

You can update most of your profile information directly from your xbjili.com account dashboard under Account Settings. For changes to sensitive details like your full name or date of birth, you'll need to contact our support team and provide supporting documentation. This is to protect your account from unauthorized changes. Updates are typically processed within 1–2 business days.

If you'd like to close your account, please reach out to our support team via live chat or email. Before closing, make sure to withdraw any remaining balance. If you're closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion tools first — they allow you to take a break without permanently losing your account. Visit our Responsible Gaming page to learn more.

xbjili.com supports a wide range of payment options popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). Available methods may vary depending on your location and account status.

The minimum deposit on xbjili.com starts at ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or Quezon City. Some payment channels may have slightly higher minimums due to their own processing requirements. Check the Cashier section of your account for the exact limits per method.

Withdrawal processing times on xbjili.com vary by method:

• GCash / PayMaya: Usually within a few hours, up to 24 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

All withdrawals go through a security review before processing. Make sure your account is fully verified to avoid delays. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

xbjili.com does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside our control. We recommend checking with your payment provider before initiating a transaction. For large withdrawals, our finance team may request additional verification documents as part of our standard security process.

Most deposits on xbjili.com are credited instantly. If your deposit hasn't appeared after 30 minutes, please contact our support team with your transaction reference number and proof of payment (e.g., a GCash screenshot or bank transfer confirmation). Our team will investigate and resolve the issue as quickly as possible — usually within a few hours.

After registering and making your first qualifying deposit on xbjili.com, your welcome bonus will be credited to your account automatically or via a promo code — depending on the active promotion. Head to the Bonus page to see all current offers and their specific requirements. Make sure to read the terms of each bonus carefully, especially the wagering requirements, before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each xbjili.com promotion has its own wagering terms — always check the specific bonus page for full details.

No — bonus funds on xbjili.com cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements of the specific promotion. Once the wagering requirement is fulfilled, the resulting winnings become part of your real-money balance and can be withdrawn normally. If you'd prefer not to participate in a bonus, you can opt out before making your deposit.

Yes! xbjili.com regularly offers reload bonuses, cashback promotions, free spins, and VIP loyalty rewards for returning players. The more you play, the more exclusive the perks get. Check the Bonus page frequently for the latest promotions, or opt in to email notifications so you never miss a deal. VIP players in our lounge enjoy priority withdrawals, dedicated account managers, and special event invitations.

xbjili.com offers a wide variety of games to suit every type of player:

• Slots: Hundreds of video slots, jackpot slots, and classic reels from top providers
• Bingo: Multiple bingo rooms with different ticket prices and prize pools
• Live Casino: Real-time table games including baccarat, roulette, blackjack, and poker with live dealers
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting for Filipino players who enjoy this traditional sport

New games are added regularly — check the xbjili.com Casino page for the latest additions.

Absolutely. xbjili.com is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and works smoothly on smartphones and tablets. For the best experience, use a stable internet connection, whether on Wi-Fi or mobile data.

Yes. All games on xbjili.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable, internationally recognized game providers whose products are independently tested and audited. Live casino games are streamed in real time with professional dealers, adding an extra layer of transparency to every hand dealt and every spin made.

If a game freezes or disconnects during a session on xbjili.com, try refreshing your browser or reopening the game. Most games automatically resume from where they left off. If a bet was placed before the disconnection, the outcome is recorded on our servers and your balance will be updated correctly once you reconnect. If you notice any discrepancy in your balance after a crash, contact our support team with the game name, date, and approximate time of the issue.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms, including xbjili.com. It serves two main purposes: confirming you are at least 21 years old as required by Philippine law, and protecting your account from fraud and unauthorized access. You'll need to submit a valid government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card) and a selfie for verification. The process is secure and your documents are handled with strict confidentiality.

xbjili.com uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant channels. We also employ two-factor authentication (2FA) as an optional but strongly recommended security layer for your account. For full details, see our Privacy Policy.

If you suspect unauthorized access to your xbjili.com account, act immediately:

• Change your password right away via the login page
• Enable two-factor authentication if not already active
• Contact our 24/7 support team to flag the account for review
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.

xbjili.com provides a full suite of responsible gaming tools to help you stay in control:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session time limits: Automatically end your session after a set duration
• Reality check reminders: Pop-up notifications showing your session time and spending
• Self-exclusion: Temporarily or permanently block access to your account
• Cool-off periods: Take a short break of 24 hours to 30 days

All tools are accessible from your account dashboard. For more information, visit our Responsible Gaming page.

You can request self-exclusion directly from your xbjili.com account settings or by contacting our support team. Choose from exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once activated, your account will be immediately locked and you will not be able to log in, deposit, or place bets for the duration of the exclusion. This cannot be reversed before the period ends — this is intentional, to give you the protection you need.

Absolutely not. xbjili.com strictly enforces a 21+ age policy in compliance with Philippine gaming regulations. All players must verify their age during the KYC process before they can deposit or play for real money. If we discover that a player is under 21, their account will be immediately suspended and any funds will be returned. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.

You are not alone, and help is available. xbjili.com works alongside recognized support organizations for Filipino players. You can reach out to:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides resources and guidance for players experiencing gambling-related issues
• National Center for Mental Health (NCMH): Free mental health support and counseling services across the Philippines
• Gamblers Anonymous Philippines: A peer support fellowship for those dealing with compulsive gambling
• xbjili.com Support Team: Available 24/7 to help you activate self-exclusion or discuss your concerns confidentially

You can also email our responsible gaming team at [email protected] at any time.